SHIPPING & RETURNS
Orders are shipped Monday through Friday (excluding holidays) via FedEx. If you place your order before Noon EST Monday-Friday, your order will ship out the same day. If you place your order after Noon EST, it will ship the following business day. If you purchase on Friday or over the weekend, your order will ship on Monday. As soon as your order ships you will receive a shipping confirmation email with tracking information.
Once placed, online orders cannot be canceled or changed. In an effort to get your order to you as quickly as possible, all online orders are sent to our warehouse for immediate processing. However, you may return orders for a refund.
For most in-stock items delivered via Standard Delivery within the contiguous United States, you should expect to receive your order within 3-6 business days of placing your order, depending on your delivery area. Orders shipped outside the contiguous United States may take up to 12 days to be received via Standard Delivery.
Rush Delivery: If you would like to receive your order more quickly, rush options (available within the contiguous U.S. only) are offered:
Two-Day Delivery Orders of in-stock items will be received within 2 business days.
Overnight Delivery Orders of in-stock items will be received next business day.
Orders for all rush delivery methods must be placed by 12:00PM (noon) Eastern time for that day’s processing. Delivery times do not include weekend days and holidays.
|LELAAN DOMESTIC SHIPPING POLICY|
|Standard (3-6 Business Days)||Two Day||Overnight|
|$50.00 or less||Free||$22.99||$58.99|
|$50.01 – $100.00||Free||$33.99||$81.99|
|$100.01 – $250.00||Free||$44.99||$99.99|
Returns & Exchanges
We are proud of our products and want you to be happy with them too. If you are unsatisfied with your purchase we will gladly offer an exchange or refund within 30 days of receipt (excluding delivery & service charges). All returns must have a Return Merchandise Authorization (RMA) number to be processed.
To initiate an exchange or a return, please send us an email to CustomerService@Lelaan.com that includes your order number (starts with #LL) and the reason for the return. We will get back to you in 1-2 business days with your RMA# and return instructions.
Once the product is received, if an exchange was requested, your new item will arrive within 12 business days. Or, if a refund was requested, a credit for the merchandise will be issued to your credit card within 5 business days (less shipping fees).
The following items can be returned: Unused and unwashed items sent in original packaging. Items postmarked within 30 days of receiving your order. The following items cannot be returned:
Bath or Decor items that have been used and/or washed. Items that have not been postmarked within the 30-day window. Free gifts or promotional items with a retail value.
Please include your RMA & packing list in the box and send your returns to: Lelaan - Returns Department 7373 West Side Avenue North Bergen, NJ 07047